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Frequently Asked Questions

How do I care for my tableware?

The Jubilee Collection is made of super white porcelain which is more durable than stoneware. Porcelain is in the same family as Bone China making it more chip resistant. It is fired at a high temperature to create a non-porous glass-like surface. The Jubilee Collection is commercial grade tableware suited for high temperature dishwashers. It is 100% dishwasher safe. Once cleaned and dry, it can be stored in stacks on the shelf or in protector containers with foam liners.

What is the Return Policy?

At Natalie Annette, we take great pride in our quality and customer service. We inspect every order prior to shipment. Once you receive your order, please inspect carefully and notify us immediately of any damages or broken merchandise. We will arrange for a prompt replacement. If you are not satisfied with your purchase, you may return your purchase for a refund for the value of the merchandise not including shipping with proof of purchase (order number and receipt) within 30 days. Customer satisfaction is our priority, and we are here to assist you, please call 713-857-4134.
Natalie Annette will pay for shipping costs if merchandise arrives broken or damaged, or it is defective in any way. You are responsible for return shipping costs if the product is no longer desired or needed. All returns must be accompanied by proof of purchase (order number and receipt) within 30 days. To return an item, please call us at 713-857-4134, we are happy to assist you.

Why do I have to pay tax?

Natalie Annette has sales representatives working in all 50 states. We are legally obligated to collect sales tax. We are required to charge tax on the shipping and handling which is considered part of the total selling price. If you require additional information regarding your sales tax laws, please contact your state revenue department.

How do I track my online order?

To check the status of an order at any time, go to Order Status which is accessible at the top of any page, or call customer service at 713-857-4134.